Topic: Apple sure does stand by their customers! (Page 1 of 1) Pages that link to <a href="http://ozoneasylum.com/backlink?for=32321" title="Pages that link to Topic: Apple sure does stand by their customers! (Page 1 of 1)" rel="nofollow" >Topic: Apple sure does stand by their customers! <span class="small">(Page 1 of 1)</span>\

 
Jestah
Maniac (V) Mad Scientist

From: Long Island, NY
Insane since: Jun 2000

IP logged posted posted 07-18-2011 21:14 Edit Quote

I do pretty well with my own small business and I credit a good deal of my success to always standing by my customers. The checkbook has to balance but I find only looking at the bottom line to be penny wise and dollar foolish. You stand by your customer and you'll have a customer for life. I'm the same way as a consumer and Apple has really stood by me over the years.

Several years ago I posted here how I took the 17" years old, out of warranty Powerbook my parents bought me in college in for repairs and how it went back and forth a few times before they acknowledged they were unable to repair it, refunded me the original cost of repairs (about $100), and replaced my laptop. I would have been happy with a refurbished Powerbook but I ended up with a brand new MacBook Pro with every upgrade I made on the original Powerbook. That was about 2007 or 2008. Anyway, I started up my MacBook Pro about a month ago, the machine booted, but the screen remained blank. To make a boring story more tolerable the computer went back and forth a few times, and earlier this morning I received a phone call from the Apple Store acknowledging that they're unable to fix my MacBook Pro and I'll be getting a new one free of charge, complete with all the upgrades.

I'm not a fanboy or anything but with service like that, how do you not stay a customer for life and tell everyone you know? People talk about the cost of their products but I've definitely gotten my money out of them.

Tao
Maniac (V) Inmate

From: The Pool Of Life
Insane since: Nov 2003

IP logged posted posted 07-18-2011 23:44 Edit Quote

Word!
It is truly refreshing to hear such a positive account of "customer relations". My penny pinching p***** (alliteration declined) have lost my custom and respect with their corporate "out of warranty" off-hand dismissal of my technical computer woes.

reisio
Paranoid (IV) Inmate

From: Florida
Insane since: Mar 2005

IP logged posted posted 07-19-2011 07:23 Edit Quote

Customer relations is great, but you could've bought a new non-Apple laptop for about $1000 in 2004 (with a much better processor, particularly as this was the end of the PPC days), another for $500-1000 in 2008, and another for $300-500 today... and you'd still have spent less money than you did on that original 17&#8243; PowerBook.

Blaise
Paranoid (IV) Inmate

From: London
Insane since: Jun 2003

IP logged posted posted 07-19-2011 10:27 Edit Quote

We don't need your facts here reisio! :P

although you make a good point, I don't think the experience of the operating systems is comparible, they each have their advantages, and if you're used to and happy with one, such as OS X, then it's best to enjoy it.

Jestah
Maniac (V) Mad Scientist

From: Long Island, NY
Insane since: Jun 2000

IP logged posted posted 07-21-2011 21:12 Edit Quote

You could be right reisio but I'm definitely happy with my purchase and Apple's customer service.

reisio
Paranoid (IV) Inmate

From: Florida
Insane since: Mar 2005

IP logged posted posted 08-02-2011 22:04 Edit Quote
quote:

Blaise said:

We don't need your facts here reisio! :Palthough you make a good point, I don't think the experience of the operating systems is comparible, they each have their advantages, and if you're used to and happy with one, such as OS X, then it's best to enjoy it.


Who said anything about an operating system? (Linux, foos!)

quote:

Jestah said:

You could be right reisio but I'm definitely happy with my purchase and Apple's customer service.


I hear ya.

helven
Nervous Wreck (II) Inmate

From: Cocos Isle
Insane since: Aug 2009

IP logged posted posted 08-04-2011 09:59 Edit Quote

I don't hear ya. Period. Final. Done. End. Finish...

Oh yeah, Linux will rock once of these days.



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